FAQs
Frequently Asked Questions
How can I contact RYXTO?
Email us at info@ryxto.com. We aim to respond within one business day.
Where do you ship?
We offer shipping to destinations available at checkout. Destination availability can vary, so the checkout page is the final confirmation that we can ship to your address.
How are orders fulfilled?
RYXTO works with trusted fulfilment partners to process and deliver customer orders.
How long does delivery take?
Orders are generally processed within 1–3 business days, Monday through Friday. Due to high order volume, delivery currently takes approximately 2–4 weeks after dispatch. Destination and carrier conditions may affect the final arrival date.
Can I change or cancel my order?
Please email us within 12 hours of placing your order. We process orders quickly, so changes or cancellations requested after that window might no longer be possible.
What payment methods do you accept?
Available payment methods are shown at checkout. Major credit cards, including Visa, Mastercard, and American Express, are accepted.
What if I do not receive my order?
If your order has not arrived within 30 days after it was shipped, contact us at info@ryxto.com with your order number so we can review the shipment and determine the appropriate resolution under our current policies.
Will I be charged customs duties or taxes?
Depending on your destination, local authorities may assess applicable duties, taxes, or fees. Any such charges are determined by the destination and, where applicable, are the customer's responsibility.
How do I return an item?
Email info@ryxto.com with your order number and the reason for the return. Please review our Returns & Exchanges policy for eligibility and current terms before sending anything back.
What if my item is damaged, defective, incorrect, or missing?
Contact us as soon as possible and include your order number, a brief description of the issue, and clear photographs when relevant. We will review the case and work towards the appropriate solution.
When will I receive my refund?
Approved refunds are issued to the original payment method. After RYXTO processes the refund, your bank or card issuer may require additional business days before the credit appears on your account.
When will my order be processed?
Orders are generally processed within 1–3 business days, Monday through Friday. Holiday periods and high-volume sales may require additional processing time.