Payment Issues & Solutions
Payment Issues & Solutions
If checkout does not complete, the issue is often caused by card information, billing verification, your bank's security controls, or a temporary browser or network problem.
Try These Steps
- Confirm your card number, expiration date, security code, and billing address are entered exactly as your card issuer has them.
- Make sure sufficient funds or available credit are available.
- Retry once using a stable connection or a different browser or device.
- If the payment is still declined, contact your bank or card issuer. They can confirm whether the transaction was blocked for security reasons.
Duplicate or Pending Charges
A failed attempt can sometimes leave a temporary authorization showing as pending. Pending authorizations are controlled by the card issuer and may disappear automatically if the payment did not complete. If you believe you were charged more than once for a completed RYXTO order, email info@ryxto.com with your order number and the last four digits of the card used. Never send your full card number by email.
Still Need Help?
Contact info@ryxto.com and include any checkout error message you saw. We will help determine the next step.