Returns & Exchanges

RYXTO offers a 30-day return window. You have 30 days after receiving your order to request a return.

Return eligibility

Items must be unused, in the same condition in which they were received, and returned with original packaging and proof of purchase. Sale-priced items are eligible under the same return standard unless an item was clearly marked final sale before purchase. Nothing in this policy limits rights that cannot legally be excluded.

Start a return

Email info@ryxto.com with your order number and reason for the return. If the return is accepted, we will provide return instructions. Items sent back without first requesting a return may not be accepted.

Damaged, defective, incorrect, or missing items

Inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible with your order number and clear photographs when relevant so we can review the issue and determine the appropriate resolution.

Exchanges

The fastest way to exchange an eligible item is to complete the approved return and place a separate order for the replacement item.

European Union cooling-off rights

If an order is delivered into the European Union, applicable statutory cancellation rights—including the 14-day cooling-off period where it applies—remain available in addition to this policy.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. After we issue a refund, banks and card issuers may require additional time before the credit appears. If more than 15 business days have passed after an approved refund was issued, email info@ryxto.com.